What if I really don’t like ordering online?

Don’t! Call us instead at 413.637.8386 and we can do it for you! You can always email us (hello@siennapatti.com) a link to the piece you are interested in, with any questions. We’re in the office Monday – Saturday, 10am – 5pm EST (sometimes earlier, sometimes later!).  If we are on another line, leave a message and your call will be returned.

What methods of payment do you accept?

Sienna Patti accepts Visa, Master Card, Discover and American Express.

When will my order be shipped?

All orders placed before 1pm Tuesday – Friday (excluding holidays) will be shipped that day provided it is in stock. Orders placed during the weekends will be shipped on the following Tuesday. You can always check the status of your order in your account as well as track it.

Keep in mind that orders being shipped via expedited services are only in motion during business days. Therefore, something shipped UPS overnight on a Friday will arrive the following Monday.

How do you ship?

We use FedEx ground – and it is FREE – or FedEx Express if requested (you pay for that).

Do you ship internationally?

Yes, we do! We have many regular customers all over the world. Please know you will be responsible for any duties / taxes incurred by customs.

What if I don't like what I ordered?

We know and understand it is a challenge to shop online. Our return policy allows you to return your order to us in unworn, pristine condition, in its original packaging and with the receipt within 10 days of receiving it. You will receive a refund minus $35 and the original shipping charge if there was one. Read more in our STORE POLICIES section. Anything that has been special ordered is not returnable.

Will I be charged sales tax?

Only if you live in the state of Massachusetts. Then there will be a 6.25% sales tax added.

What if I want my jewelry gift wrapped?

Every piece of jewelry we ship will arrive in our classic black and white gift box with a silver ribbon. Yes, even if it is a present for yourself, every order is a gift! If you choose to include a gift enclosure message with your order, let us know!

What exactly is a special order?

A special order is anything we order for you that is not a regularly stocked item. It could be a ring in a non-standard size, or a necklace in a particular length. It can also be a piece of jewelry we have already sold and weren’t planning on ordering again.

Can I return something I special order?

Unfortunately, no. The artist has made the jewelry just for you.

How long does a special order take?

Our standard timing window is 4-8 weeks, sometimes less, sometimes more. We will contact you the day it arrives and get it ready to ship. If you have a particular deadline, let us know and we will do our very best to accommodate your time frame.

I really want something, but it is marked 'out of stock'. What do I do?

Contact us and we will see if it is something that can be ordered again for you or if we can recommend something in stock that is similar.

I saw something online a while ago, but now I can't find it. What do I do?

Just contact us and describe what it was. We have records of everything both in our heads and on our servers. If it is something we can get again for you, we will!

Will the jewelry I order look exactly like the piece in the picture?

Chances are yes, because it IS the one in the picture! But due to the hand-made nature of most of the jewelry, it might have subtle variations in color, texture and finish. Also, keep in mind that computer monitors vary and are never 100% accurate. We make every effort to ensure that what you see is what you get.

There is a piece of one-of-a-kind jewelry I love, but I need to think about it. Can I put something on hold?

Absolutely! We can set something aside for you for 24 hours. If you do not contact us within the time frame, it will be put back and made available to others.

I live in Lenox or am going to visit - I'd really like to see the piece of jewelry in person. Is that possible?

Of course! Most of our inventory is in-house so we can make sure you can see it in real life.

How do I get in touch with you?


You will get the fastest response by emailing us at hello@siennapatti.com

011.413.637.8386
80 Main Street Lenox MA 01240 USA